• Customer Service Policy


    Welcome to pcbabuy.com. As a lifestyle platform for everyday casual wear enthusiasts, we're dedicated to making your shopping experience effortless from start to finish. Below are the detailed terms that govern our customer service operations.

    Product Availability

    Our inventory is updated regularly to reflect current stock levels, but due to the seasonal nature of our collections, items may become unavailable quickly. If an item you've ordered is out of stock, we'll notify you within 3 business days with the following options: (1) a comparable alternative from our current collection, (2) a full refund processed immediately, or (3) store credit with a 10% bonus for your next purchase. This approach ensures you always have access to fresh casual styles even when specific items are unavailable.


    Pricing and Updates

    All prices displayed are in USD and may be adjusted to reflect market conditions and seasonal promotions. We reserve the right to correct any pricing errors that may occur (for example, a $75 jacket mistakenly listed at $7.50). In such cases, we may need to cancel affected orders and will promptly issue refunds while notifying customers of the correction. This policy helps maintain fairness across our everyday pricing structure.


    Order Processing

    Orders typically require 4-7 business days for processing (extending to 8-12 business days during holiday seasons and major sales events). Once your order has been processed, you'll receive a shipping confirmation email containing your tracking information. For orders containing pre-order items or special collection pieces, we'll provide specific estimated shipping dates at checkout to ensure complete transparency about delivery expectations.


    Shipping

    We work with trusted shipping partners to deliver your casual wardrobe essentials. Delivery times vary depending on your location (detailed information available in our Shipping Policy), with shipping costs calculated during checkout. For international shipments, we include all necessary customs documentation with accurate product values to help prevent unnecessary delays - particularly important for our global community of casual wear lovers.


    Returns & Exchanges

    We offer a 21-day return window from the date of delivery for most items in their original condition. Return processing may take up to 15 business days after we receive your package. For exchanges, please note that availability of alternative sizes or colors cannot be guaranteed due to our constantly rotating inventory. In such cases, we recommend returning the original item for a refund and placing a new order for your desired replacement.


    Intellectual Property

    All content on pcbabuy.com, including product imagery, style descriptions, and branding elements, is protected under copyright laws. Unauthorized commercial use of our content (such as reproducing product photos for resale purposes) is strictly prohibited, as these elements are fundamental to our brand's casual aesthetic and product presentation standards.


    Limitation of Liability

    pcbabuy.com shall not be held responsible for: (1) Delivery delays caused by carrier issues or customs processing, (2) Items becoming unavailable between order placement and processing, (3) Any incidental damages related to website use (such as temporary site maintenance), or (4) Actions by third parties (including but not limited to social media influencers or affiliate marketers). This limitation enables us to focus on delivering quality casual wear without undue operational constraints.


    Contact Information

    For any customer service inquiries, please email us at [email protected]. Our support team aims to respond to all queries within 48 hours during business days. For order-specific questions, please include your order number in the subject line to help us assist you more efficiently.

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