We understand that fashion preferences can change quickly. You may cancel your order for a full refund if it hasn't entered our processing stage (typically within 4 hours of purchase). To request cancellation, please email us at [email protected]. After this 4-hour window, cancellations cannot be processed as your order will already be in preparation for shipment. However, our extended return policy gives you ample time to reconsider your purchase after delivery.
Your satisfaction with our casual wear is our priority. We offer a 21-day return window from the date of delivery, giving you more time than standard policies to decide if our products fit your lifestyle. You may return items for a full refund or exchange them for different sizes/colors. Exchanges are subject to availability of the requested items in our current inventory. For exchanges of equal value, we'll process your request within 7-10 business days after receiving your return.
To qualify for return or exchange, items must be in their original condition: unworn, unwashed, with all tags attached (including our brand tags), and in the original packaging. We cannot accept returns of items showing signs of wear, alteration, or damage. Please ensure the items are securely packaged for return shipping to prevent any damage during transit. For hygiene reasons, certain intimate apparel and accessories may be excluded from returns unless defective.
Exchanges are available for items that meet all return conditions. Size/color exchanges will be processed within 7 business days of receiving your return. If exchanging for a different style, please ensure the new item is of equal or greater value. For higher-value exchanges, you'll need to pay the difference; for lower-value exchanges, we'll refund the balance. Note that exchange availability depends on current stock levels, which may change rapidly in our fast-fashion environment.
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We charge a $10 restocking fee for all returns, which will be deducted from your refund amount. This fee covers our processing and inspection costs. For exchanges, we'll cover the shipping cost to send your new item(s) after receiving your return. International returns may be subject to additional customs fees.
Refunds will be processed to your original payment method within 12-18 business days after we receive and inspect your return. This extended timeframe allows for thorough quality checks to ensure returned items meet our resale standards. Please note that shipping fees (both original and return) are non-refundable unless the return results from our error. You'll receive email notification once your refund has been issued, though it may take additional time for your bank to process the transaction.
Final sale items, clearance merchandise, and personalized products cannot be returned or exchanged unless defective. For damaged or incorrect items received, please contact us within 7 days of delivery with photos of the issue. We may offer partial refunds for minor defects if you choose to keep the item. During peak seasons, processing times may extend slightly beyond our standard timelines.
If you haven't received your refund after 18 business days: (1) Check with your bank as processing times vary (2) Verify with your credit card company as some transactions take longer to post (3) If still unresolved, email [email protected] with your order details. We'll investigate and respond within 5 business days. Please include your order number and any relevant payment confirmation details to help us track your refund efficiently.